All tickets and tours can be changed or refunded until 48 hours prior to the scheduled flight or tour. Within 48 hours prior to the flight, tickets cannot be changed or refunded. Please be aware that that unsuitable weather or operational factors may force a cancellation. In case of such an event, we will communicate via email at the earliest possible time. Conditions apply, please read our terms and conditions for full details. To reach our office, please dial 1-888-470-4595.